We try our best to ship items as fast as we can. Orders will usually be sent out the next business day after the order has been received. For tracking number please email - email@example.com
If you have miss spelled or auto filled in a incorrect address, simply reply to your order confirmation email and confirm. Once you double check if the address given is wrong kindly notify us via email at firstname.lastname@example.org. If the given address is wrong we can change the address to the correct one if it's before the order has been shipped. . No refund will be given if the address provided was incorrect.
Shipping times vary as we do ship worldwide. Orders within New Zealand & Australia should typically arrive within the same week. Other countries delivery times may vary.
If the product is defective or damaged we will happily replace it for you. You must ship it back at your own expense, & once we have received the returned products we will send your replacement items. Please Include a name, address and order number on the returned parcels. Refunds will not be given for wrong choice of shade or change of mind so please choose carefully & if you have any questions, send us an email at - email@example.com
Once orders have been placed they are unable to be cancelled.
Absolutely! We are here to help you make the right choice for your makeup & skincare products! Please send us an email -firstname.lastname@example.org and we will be happy to assist you in any way we can. We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.