If the product is defective or damaged we will happily replace it for you. You must ship it back at your own expense, & once we have received the returned products we will send your replacement items. Please Include a name, address and order number on the returned parcels. Refunds will not be given for wrong choice of shade or change of mind so please choose carefully & if you have any questions, send us an email at - vanitybeautycompany@gmail.com